National Rail Contact Number: 0800 022 3720

Contact National Rail customer service advisors for free by calling freephone 0800 022 3720 or phone their rail enquiries number 0345 748 4950 to get information about train times and ticket prices.

National Rail are the body responsible for promoting passenger railway services in the UK and as such are not to be confused with Network Rail, who manage the physical infrastructure of the railway. You can purchase rail tickets and season passes through National Rail’s easy-to-use website and they also provide you with live updates on train times to help you plan your journey.

National Rail Contact Numbers

Phone 0800 022 3720 for free to contact National Rail customer services who will be able to provide a refund for a ticket that you purchased from their website or to track a ticket delivery. You should also phone this helpline to complain to them if they listed incorrect train times on their website that caused you to miss a connecting train. However please be aware that if you booked your ticket through an individual train company or the service was delayed you will have to contact them instead of National Rail in order to claim a refund.

Alternatively you can contact the Rail Enquiries branch of National Rail by calling their local-rate telephone number 0345 748 4950 to enquire about train times and ticket fares. Additionally you can get information about season tickets and information about every train station in the UK through this helpline, so if you require disabled access or baby-changing facilities you should call this number. You can also reach their automated TrainTracker service through this helpline, giving you live up-to-date arrival & departure times for your station. You can also reach this service by sending your station name in a text to 8 49 50.

Please examine this full list of National Rail phone numbers if you require textphone services for the hard-of-hearing or if you would like to call them from outside the UK.

Department Phone Number
Customer services 0800 022 3720
TrainTracker & price enquiries 0345 748 4950
International helpline +44 20 7278 5240
Welsh language helpline (Llinell gymorth iaith gymraeg) 0345 604 0500
Textphone & minicom helpline 0345 60 50 600
TrainTracker text number 8 49 50

Email National Rail

If you would prefer to email National Rail to get a refund for a ticket that you purchased from their website or if you have been overcharged for your ticket then please use their official email address customer.relations@nationalrail.co.uk to send your queries to them.