Contact Waterstones customer services for free on their freephone number 0808 118 8787 to enquire about their range of books and magazines, where you can also check the balance on your gift card and update your Club membership.
Waterstones is one of the largest physical retailers of books in the United Kingdom with over 270 stores nestled in high streets across the country. You can call their freephone customer service phone number 0808 118 8787 for free to contact their helpful team of advisors about a book order you have made, for example if you have requested it to be delivered to you or your nearest store you can call this helpline to track its progress. By contrast if you have previously purchased reading material from their stores which wasn’t satisfactory you can call this customer care help-desk to return your book and get a full refund. Waterstones also run a second-hand book service so if you are interested in trading in your old favourites for a new story you can call their friendly staff for further details of this scheme. You can also phone this number to check if you are eligible to receive a student discount which is particularly helpful when purchasing textbooks or novels which form part of your course material.
Furthermore if you would like to buy a Waterstones gift card as a present for a loved one you can call their customer care helpline, where you can also check the balance on a voucher you have previously been given. Similarly if you are a member of the Waterstones Club loyalty scheme you can call their customer service department to check how many loyalty points are on your account and to report your card as lost or stolen. If you are interested in joining the Club then you can phone this number to get information on their membership fees and renewal prices.
You can also contact Waterstones by sending them an email via their online contact form where you can send enquiries about an unknown payment on your bill and for further details about a particular book, such as author information and release date.
Write to Waterstones head office
If you would prefer to contact Waterstones head office directly you can send your letters of enquiry or complaint to their London postal address:
Waterstones Booksellers Ltd.,